If you encounter software malfunctions or playback issues, please check the following:
- You can download it from the Dreamtonics Account page.
- Synthesizer V Studio 2 Pro is not available for Linux.
- Please try again later in a stable network environment.
- Please close all instances of Synthesizer V Studio 2 Pro and any DAW software before installing or updating the editor.
- Login to your PC with an account that has administrator privileges.
- Please try restarting your PC once.
- Please completely uninstall Synthesizer V Studio 2 Pro and download the latest version again from your Dreamtonics Account to reinstall.
- To download voices, please install the editor first. → "Editor Installation and Activation"
- The voice for Synthesizer V Studio 2 Pro can be downloaded from the Product Manager within the editor itself. It cannot be downloaded through a web browser. → "Installing Voices"
When using a version 1 voice with the version 2 editor, it can also be downloaded from the Product Manager.
The .svpk voice installer file for the version 1 editor can be downloaded by registering the product on your Dreamtonics Account.
- If an error occurs, please try again after waiting for a while in a stable network environment.
- Please delete the following folder and its contents, then recreate the folder before trying to download again:
※ Please configure your OS to display hidden files.On Windows, check [View] > [Show] > [Hidden items] in Explorer.
On macOS, press Command+Shift+. in Finder.
Windows：C:\Users\<username>\AppData\Roaming\Dreamtonics\Synthesizer V Studio 2\databases
macOS：/Users/<username>/Library/Application Support/Dreamtonics/Synthesizer V Studio 2/databases
- Delete the following folder and its contents, then recreate the folder and try downloading again.
※ Please configure your OS to display hidden files.On Windows, check [View] > [Show] > [Hidden items] in Explorer.
On macOS, press Command+Shift+. in Finder.
Windows：C:\Users\<username>\AppData\Roaming\Dreamtonics\Synthesizer V Studio 2\databases
macOS：/Users/<username>/Library/Application Support/Dreamtonics/Synthesizer V Studio 2/databases
- Configure your security software or OS security settings to exclude Synthesizer V Studio 2 Pro from virus scans.
- Please completely uninstall Synthesizer V Studio 2 Pro and download the latest version again from your Dreamtonics Account to reinstall.
- Please check if the plugin is installed in the designated folder. → "Plugin Installation Location"
- Please verify that your DAW settings are configured to read plugins from the folder where Synthesizer V Studio 2 Pro is installed.
- Instrument plugins will appear in the DAW's instrument sound source list, while ARA plugins will appear in the DAW's effects list or ARA plugin list. Please check again to ensure you are not looking at a different menu. → "Integrating with DAW using plugins"
If a white screen appears immediately after logging in, it's possible that the welcome screen that is displayed at startup is not loading properly.
Additionally, a white screen or "Script Error" screen may also be displayed when the Product Manager fails to load.
- If this issue occurs on Windows, it's possible that the necessary runtime is not installed.
Close Synthesizer V Studio 2 Pro, download and install the "Evergreen Bootstrapper" from the Microsoft Edge WebView2 page, and then try again.
- If the white screen persists, it will automatically reload after 15 seconds. Please wait for 15 seconds to see if the issue is resolved.
- Try again in a stable network environment after waiting for a while.
- You can skip the welcome screen by turning off [Show Welcome Screen on Startup] in Settings.
- Please contact Dreamtonics Support and submit the problematic project file. We will investigate it and consider a fix for future updates.
- Please completely uninstall Synthesizer V Studio 2 Pro and download the latest version again from your Dreamtonics Account to reinstall.
- Please try again later in a stable network environment.
- If you are connected to the network using a VPN, Synthesizer V Studio 2 Pro may not be able to connect to the server. Please try logging in from a different network.
- If you are connecting through a corporate or educational institution's network, Synthesizer V Studio 2 Pro may not be able to connect to the server. Please consult with your IT department and consider adding Synthesizer V Studio 2 Pro to the whitelist.
- To switch devices, simply log in on the new device. There's no need to log out of the original device.
- If you are using an offline license, please deactivate the offline license first. → "Offline License"
¶ When selecting a voice for the track, the "Login" dialog is displayed and no sound is produced
- Uninstall the voice from the Product Manager and then reinstall it.
- Delete the contents of the following folder and then reinstall the voice.
※ Please configure your OS to display hidden files.On Windows, check [View] > [Show] > [Hidden items] in Explorer.
On macOS, press Command+Shift+. in Finder.
Windows：C:\Users\＜username＞\AppData\Roaming\Dreamtonics\Synthesizer V Studio 2\databases
macOS：/Users/＜username＞/Library/Application Support/Dreamtonics/Synthesizer V Studio 2/databases
- We have received reports that system files may sometimes become corrupted during OS updates. Reinstalling Synthesizer V Studio 2 Pro, as described above, may resolve the issue.
- If the issue persists even after reinstalling, please contact Dreamtonics Support and submit the problematic project file and a screenshot of the error message. We will investigate it and consider a fix for future updates.
- You can change the language in the settings. → "Settings"
- If only English is available as a language option, please completely uninstall Synthesizer V Studio 2 Pro and download the latest version again from your Dreamtonics Account to reinstall.
- After installing the editor, please install voices using the Product Manager. → "Voices Installation"
- If you installed the voice and see "The following voices have been downloaded and installed" but cannot select it in the track, please delete the following folder and its contents, then recreate the folder and try downloading again.
※ Please configure your OS to display hidden files.On Windows, check [View] > [Show] > [Hidden items] in Explorer.
On macOS, press Command+Shift+. in Finder.
Windows：C:\Users\<username>\AppData\Roaming\Dreamtonics\Synthesizer V Studio 2\databases
macOS：/Users/<username>/Library/Application Support/Dreamtonics/Synthesizer V Studio 2/databases
¶ Unable to Open or Close Various Areas and Panels:
- You need sufficient window size to open and close them. Please try expanding the window.
- Quitting Synthesizer V Studio 2 Pro (or your DAW) and deleting the following setting files might resolve the issue. Restart the editor afterwards.
※ Please configure your OS to display hidden files.On Windows, check [View] > [Show] > [Hidden items] in Explorer.
On macOS, press Command+Shift+. in Finder.
Windows：C:\Users\＜ユーザー名＞\AppData\Roaming\Dreamtonics\Synthesizer V Studio 2\settings\settings.xml
macOS：/Users/＜ユーザー名＞/Library/Application Support/Dreamtonics/Synthesizer V Studio 2/settings/settings.xml
¶ When duplicating a note group and modifying its contents, the original note group is also overwritten with the same changes
- In linked groups, note and parameter control point edits are shared. To unlink them, right-click on the note group and select [Unlink Group]. → "Note Group"
- When duplicating a track, selecting [Duplicate Track (Unlinked)] will prevent the duplicated note groups from being linked. → "Track Area"
- Please note that trial voices only allow rendering up to 40 notes per note group.
- Please check if a voice has been selected for the track. → "Track and Voice Setup"
- Please confirm in the Product Manager that the voice is properly registered.
- Please make sure there are no overlapping notes within the same note group. → "Note Input Precautions"
- Open the Arrangement Area and check if there are any tracks that are soloed or muted. → "Arrangement Area"
- Please refer to "Note Input Precautions".
- You can edit phonemes displayed above notes by double-clicking them. → "Piano Roll"
- You can register word pronunciations using the dictionary function. → "Dictionary Panel"
- Retrying with the AI Retake feature might improve the pronunciation.
¶ Bounce in Your DAW and There is No Audio:
- Please make sure that both the DAW track and the Synthesizer V Studio 2 Pro track are not muted.
- Please note that trial voices do not allow bouncing audio.
- In Full ARA mode, only audio from the Synth Track will be bounced; audio from Local Tracks will not. → "Full ARA Mode Setup"